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System Integration / Software Development

What is System Integration?

System Integration is the process of joining different components and subsystems together to work as a single preferable and capable system. As your business scales are keep growing, you need a comprehensive software program for data tracking, performance, and customer care. Business may have several different programs or software that are the core part of daily operation. System integration is the link these systems and software.

Benefits of System Integration

A customized system can be created through system integration, according to different requirements, performance, quality, budget etc.

  • Reduce searching time and cost: Centralizing all your data in one location can reduce the costs that related to installation, procuring, maintenance, and etc.
  • Simple workflow for user: Changes can be made from one console, instead of having multiple software systems and processes running at the same time.
  • Improve System Security: System integration centralized your needed software application and system as a single system, user can build in a security tools to prevent unauthorized users or visitors. It is difficult to apply on several different systems.

System Integration Process

Our IT professionals will have an overview of customer’s needs. And offer in-depth assessment of how to integrate your business software application and programs. They advise the most effective improvement or renovation to create business values with flexible and effective enterprise-grade IT support.

Melson Tech is experienced on implementation of new solution to fulfill customer’s business objectives, while integrating it with the customer’s existing systems. System integration provides seamless collaboration to minimize the cost and risk for the change. Stakeholders could adapt to the new solution efficiently. Aims to helps corporate clients to improve the competence by enhancing their existing IT systems and increasing the productivity through software integration and software development.

Important of System Integration

system integration is the critical part for most enterprises and SMEs in HK to success. System integration solutions help to link the related systems and components together to work as a whole to ensure seamless data tranfer.

System integration solutions ensure seamless data transfer and reduce error, it could greatly improve company’s internal workflow. Besides, it also improves the visibility of your business performance. It turns the task of extracting and understanding data to be simpler to access and process. The whole system integration solution could be highly tailor-made to fit into your business.

In short, system integration solutions bring a plus effectiveness to your business through reducing time of arguing with IT programs or searching information. Business could spend more time productively on helping customers and achieve business growth.

Melson Tech Solution: System Integration / Software development

Most enterprises and SMEs in Hong Kong are facing different ICT challenges including security threats, outdated technologies and infrastructures, and limited budget. Melson Tech helps corporate clients to improve the competence by enhancing their existing IT systems and increasing the productivity through software integration and software development.

Regarding System Integration and Software Development, Melson Tech is offering customers various professional services, including:

Customzied Implementation (Software Development)

Our expertise on implementation of customized total solutions brings you peace of mind. We will listen to your needs, work out the best design with you, carry out software development and source the required hardware or resources to achieve the objectives. Roll out support will be provided to make sure the system can be properly launched and bring benefits to the customer.

IT Consultation

Our IT professionals offer in-depth assessment of your IT strategy, and advise the most effective improvement or renovation to create business values with flexible and effective enterprise-grade IT support.

IT Talent Sourcing

By leveraging our professional IT knowledge, we serve as an inter-mediator for clients to source the qualified IT professionals and provide continuous technical support to the talent.

IT Training

We offer specialized hands-on training of our IT systems, greatly decreasing the learning curve of our system and making our clients to be able to apply the new system soon.

System Analysis

With Melson Tech’s experience and expertise, we help client perform system analysis to review their existing system architecture, processes, and operations. Then offer our professional advice.

System Integration:

We experienced on implementation of new solution to fulfill customer’s business objectives, while integrating it with the customer’s existing systems. System integration provides seamless collaboration to minimize the cost and risk for the change. Stakeholders could adapt to the new solution efficiently.

Client Case: System Integration

ERP System Integration for Food & Beverage Group

Project Overview

The Asia’s largest publicly listed restaurant and catering group has over 580 operational units around the world. They would like to setup a new Enterprise Resource Planning (ERP) for their Dry Storage system and Cold Storage Warehouse with automatic storage and retrieve system. Therefore, they need to implement an enhancement project to optimize the system integration.

Client Sector

Food & Beverage

Product/ Solution

Warehouse Management System

Location

Hong Kong

Challenge

The group is going to apply the new ERP system which is from a world top service provider and is far more complicated to do the integration. The top priority of our offering is to integrate and implement the warehouse handheld application against the ERP system and to ensure all the parts run smoothly.

Solution

The company provides the implementation service of warehouse handheld application integrating the new ERP. Also, it re-develops the programs for both handheld terminal and web portal by integrating with the new ERP system. This enhancement project supports the normal operation and connection for both existing and new handheld terminals. Furthermore, the company helps to digitalize the item list which could facilitate the operation process compared to a pile of sheets.

Result/ Feedback

The group is now benefited from the integrated system which consolidated the existing handheld terminals’ data and the new one. The group can thereby enjoy the synergy of using the top ERP system with the effective terminal/ web programs. The enhancement project helps the group to shorten the time spent in updating data in ERP system.

Appointment System for Physiotherapy Clinic

Project Overview

The physiotherapy department of a private hospital found the need to implement a new appointment system to replace the existing one which has been used for 10 years, for compatibility of new system servers and users’ computers, as well as improvement on performance and functionalities with our software development service.

Client Sector

Medical / Hospital

Product

Appointment System

Location

Hong Kong

Challenge

The customer was using the old appointment system in daily operation. They would like to link up with their existing patients’ database and other appointment systems (e.g. X-ray booking system and other doctor’s appointment system in the same hospital) so that the physiotherapy department could know well about the appointment status and case histories of the patients to avoid appointment crash. It was a challenge to prepare the appointment system that could fulfill the daily need of the users, but also could link up with patients’ database in a security way.

Solution

Melson Tech implemented the new web-based system with up-to-date software framework and design. New functionalities were added to improve the user experience and daily operation. To name a few, the new system supports drag and drop to update appointment time on the calendar view. Also, the system synchronizes data with other systems of the hospital to provide an integrated view of appointments of the patient, as well as the patient’s preference, in the appointment detail page, to further improve the customer service.

Result / Feedback

The appointment system was successfully launched, and gotten great satisfaction from the client. The new system was more stable & improved security, it not only helped to save manual effort, but also reduced human errors as the appointments marked in this system could link up with different databases that related to the patients’ useful information for doctors. We also provided training on the latest system implementation technologies to the clients, to make sure the new system could be implemented successfully and smoothly.

Inventory System for Fast Food Chain Restaurant

Project Overview

An enterprise of fast food chain in Hong Kong has setup a new ERP for its cold and dry storage warehouse. Due to dissatisfaction of other vendor’s handheld terminal (HHT) program, Melson Tech assists in rewriting Handheld Terminal program with same functions as previous, which direct interface to new ERP and existing inventory system.

Client Sector

Retail, Fast Food Restaurant

Product

Denso’s Barcode Handheld Terminals, HHT Program

Location

Hong Kong

Handheld Terminal Program Functions

As client’s request, the system integration/ rewrite for ERP and ASRS is as below. To discuss the problem appeared in current program, Melson Tech optimizes and reform system structure of the new program.Functions

Cold Storage

  • Picking
  • Semi-finish good transfer
  • Finish good transfer
  • Stock – take
  • Receiving

Dry Storage

  • Picking
  • Receiving

Equipment in Use

Melson Tech advises a new hardware option of handheld terminal (Denso BHT-1261QWB-CE) for this case, which is light weight (approx. 340g) and user-friendly for long operation. (approx. 33 hours when using the high-capacity battery) The handheld terminal is able to operate at -20~50℃ that matches the requirement of cold/ dry storage operation. Base on the hardware suggestion, the client replaces the old handheld terminals by Denso BHT-1261 once it is classified as malfunction.

Result / Feedback

The system integration/ rewrite are successfully rolled out. The users reported positive feedback including the significant improvement of the usability and efficiency. By the replacement of Denso, the client reflects the significant cost reduction of hardware. The client expresses appreciation about the compatibility of the new program developed which supports both the existing and new handheld terminals.

Facial Recognition System for Government & Property Management

Project Overview

A tailor-made facial recognition system for cleansing workers and security guards to take attendance. System with front-end application run on all-in-one touch screen computer with built-in infrared and digital cameras for facial recognition, and a web based back-end for office users to perform daily operations, monitoring and reporting. To make sure security guards and cleaning workers attend at work on-site in over 200 domestic estates and corresponding car parks / shopping centers without counterfeit, record their clock-in/clock-out time accurately and fast to prevent long queue during shift change.

Client Sector

Government / Property Management

Product

Facial recognition for workers to take attendance / all-in-one kiosk / web portal for administrators

Location

Hong Kong

Challenge

Since most of the workers have low computer literacy, the UX design is very important. System should minimize the need to touch the screen for selection when clock-in / clock-out. In order to take attendance for around 80 workers per site, over 16,000 facial recognition for all sites, the facial recognition time should be very short and the accuracy should be very high in order make the waiting queue time as short as possible during peak moment – back to work and off work.

Solution

We tailor-made the system – both software and hardware.  The application system is easy to use and with low learning curve, even for foreman to perform facial registration for new workers without difficulty. The facial device touch screen is big enough with simple icons for workers to read the instructions clearly and easily, and small enough to fit into all estate offices without blocking the way/isles.  The accuracy of the facial recognition engine and software were carefully tuned, such that error threshold is high enough to fence off counterfeit, but not too low to recognize a face as another person. We provide 7-day maintenance service to answer and provide support to front-end users in a timely manner.

System Features

  • User friendly frontend for clock-in/clock-out, facial registration
  • Fast and accurate facial recognition for over 16,000 workers per day
  • Operation reports e.g. attendance discrepancy on unexpected overtime or over/under hire, etc

Result/ Feedback

The easy to use and highly accurate facial recognition front-end allows workers to take trusted attendance records fast and accurate without the need of a supervisor to oversee the process. Clock-in/Clock-out are recorded properly and systematically for back-end users to review based on exception reports generated from the system periodically. All attendance records are traceable within the system when exception arises.

Facial Recognition System for Government & Organization

Project Overview

This is a facial recognition system implementation project for our existing client. The client’s projects include Hong Kong’s public housing estates. It involves large amount of resources, especially human resources. As per the number of projects increases, the client needs to outsource some of the projects, and start to manage outsource workers. However, the attendance of outsource workers is difficult to manage. Therefore, the organization is urging to implement a facial recognition system for the attendance of outsource workers.

Client Sector

Government and organization

Product/ Solution

Facial Recognition System

Location

Hong Kong

Challenge

It is a huge burden for Human Resource department to manage such a large number of attendance records for both internal and outsource workers which have to record over 550,000 attendance records per month.  There are over 210 sites and located in all districts in HK. The data synchronization and report generation are crucial to the business operations. Apart from that, the second issue to be addressed is to measure the workers’ performance and ensure the named workers are in the right place to finish his task on schedule.

Solution

By understanding the organization’s need, Melson Tech provides a quick respond to implement the system to outsource workers. Through facial registration data into the system, this biometrics facial recognition system could act as an attendance recorder which provides accurate, durable, and fast service. It rejects photo and video fraud and could effectively recognize the outsource worker in 1.2 seconds. The capacity of registered face records could be more than 300 in each site. The solution could help to ensure the specific worker had attended to the assigned location for work.

Result/ Feedback

The Facial Recognition system is very easy to manage. The user only register their faces by taking photos via the PC , then the registration process is finished. Compared to the traditional punch clock, the system is far more user-friendly, accurate, and flexible. It improves the operational efficiency. The HR can generate the reports directly from the system and ensure the specific worker has attended to his/ her tasks by using the biometrics facial recognition system.

Devices Management for Retail Fashion Enterprise

Project Overview

An international retail fashion enterprise has raised the need to manage ~150 sets of printing devices using in HK stores, HK warehouses and Overseas. Melson Tech developed a total label printing management system to centralize the management procedure of numerous printing devices. The concept of UI design is user-friendly and simple enough to both front-end & back-end staff. This easy-to-use feature helps staff working efficiently.

Client Sector

Retailers, Fashion

Product

Label Printing System, Web

Location

Hong Kong

Challenge

Since each printer reads different printing command, it becomes a challenge when the client has 4 different brands of label printer.

Solution

Melson Tech designed and developed a system to manage the printers even though they have different brands and printing command. New printer deployment can be easily plug-in and manage now. Besides, the client reported that they will arrange different price strategy frequently, the staff is required to perform in-store printing of new price tag for price up & down. Therefore, Melson Tech developed the user-friendly interface enabling the staff to scan the product and select the certain label template layout easily for price adjustment printing inside the store. All the printing job can be recorded through cradle communication for synchronizing onto the cloud server. Once the printing problem comes up, the back-end IT supporting staff can remote to handle and solve it easily by tracing the print job log.

Result/ Feedback

Melson Tech successfully implemented the system to client for a year. The client is satisfied for the easy management system for its devices. The benefit of IT supporting staff is to have better management of all printing devices and to support the staff who have printing problem through remote handling, and the printer centralization software helps the printing progress much smoother.

Property and Customer Service Management System for Government & Organization

Project Overview

A tailor-made all-in-one property and customer service management system was rollout to over 200 residential estates with ~4000 users to replace the many hard-copy hand-written daily log books for different case categories with different format and layout. Streamline the recording and follow-up processes among the estates on handling cases, scheduling of regular patrols or special events, generate notices and sharing of informative documents.

Product

System Development/ Record and trace cases (e.g. queries, nuisance) reported by residents or any defects/nuisance identifies on the property during patrol around the clock / Trace follow-up actions all the way to completion / Event Calendar / Notice Generation / Document Repository / All-in-one kiosks for frontline users including guard supervisors / Web portal for back-office operations

Client Sector

Government / Property Management / Customer Service

Location

Hong Kong

Challenge

The system operates 24 hours a day, 7 days a week. It relies on security guard supervisors to input overnight reported/identified cases.  Since most security guard supervisors have low computer literacy and may find it difficult to use computer system, the UX design is very important. System should maximize the use of predefined case categories and follow-up actions selections, and minimize the need to input remarks.Tight timeframe, especially rollout period was 6 months for over 200 estates in 6 phases including hands-on coaching and shadowing for all users on site during deployment as part of the change program.

Solution

We tailor-made the system – both software and hardware.  The application system is easy to use and with low learning curve, even guard supervisors can capture cases and import photos which were taken on site without difficulty. The industrial grade kiosk is big enough with simple icons to read clearly and select easily to capture case details.  A web based backend for office users to perform daily operations, monitoring and reporting. Besides training classes before rollout, during deployment we provided on-site hands-on coaching and shadowing for users to handle real situations as part of the change program. After rollout, we provide 7-day maintenance service to answer and provide support to frontend users in a timely manner.

System Features

  • User friendly touch-screen frontend to be used by users with low computer literacy
  • To keep track cases of customers’ reported queries and problems
  • To keep track cases of property maintenance defects and nuisance cases identify by guard patrol / cleansing workers.
  • Assign case to different follow-up person and trace follow-up actions till completion
  • Enable timely follow-up on cases
  • Equipped with event calendar for scheduling regular patrol and ad-hoc requests
  • Generate notices printout for different blocks based on notice templates
  • Act as a document repository to be shared among users in same office
  • Pre-define case categories/case types/defects/follow-up actions for selection can be added or changed easily according to needs.
  • Property name, blocks, floors and units can be setup for different properties.

Result/ Feedback

The easy to use system encourages users to input cases without burdening daily workload. Cases and follow-up actions are recorded systematically by front-end users. Back-office users can review most-frequent case types, long outstanding cases and abnormal cases.  All records are traceable and to be reviewed regularly for operational improvements.  Events calendar and documents sharing are centralized, easily accessible and become a common platform for all users of the same office.