Field service mobile apps are developed specifically for managing field workers, routine check and defects reporting during inspections/maintenance.
Mobile Applications for Field Workers
Managing all staff can be tricky in any industry. Try keeping track of employees on shifting job sites, many whom are paid hourly or are temporary workers. Construction project managers not only need to make sure the right workers get to the right sites at the right times, but they also need to track hours, parts used, vehicles and equipment assets.
Mobile field service application software is key to manage an efficient field workforce.
Mobile App Integrate with Web Application
Melson Tech’s Mobile App Development Solution – To integrate Mobile Apps with Web App, can help to ease the headache of managing a field workforce on various construction sites. We develop a native (iOS/Android) or web based application for your mobile devices, and integrate this application to your back-end applications such as your CRM or ERP system.
Take photos using android mobile phones
Assign To Incident Types / Location Categories
Define your own incident types or location categories
Circle, add text overlay on the photos
Upload Report Via 3G / Wifi Instantly
Send information to web system anywhere
Report on latest information promptly
Assign Follow-Up Actions
Review and assign follow-up actions
Take inspection photos
Add annotations and photo details
Generate reports and charts
Mobile Client Case Study
Consignment Story – All-in-one Sales & Inventory System
A cosmetic and kitchenware wholesaler in Hong Kong was looking for a mobile sales & inventory management system to its consignment sales.
Every day, the salespersons have to record each sale transaction manually on a physical booklet, some of them even work overtime for organizing sales records/ counting inventory. Regarding of any poor handwritten words or unclear records, they also need to report verbally to clerk in the head office. The data was not easy to keep track and monitor as the clients own 100+ consignment stores in various locations, covering over Hong Kong Island, Kowloon and New Territories. It makes data consolidation became a time-consuming job which requests a lots of manual work and audit process.
The solution composes of hardware and software parts.
For the hardware selection, handheld terminals with Window OS and mobile printers have been chosen. Salespersons can use handheld device to record the sales transaction and mobile printer to print receipt instantly to customers while stock-take and replenishment request can be done as well. Unlike consumable products (mobile phones), these professional devices are more durable and of lower risk of being stolen. The system itself can perform stocktake, no need to purchase another set of stocktake scanners.
For the tailor-made system, it enables WiFi/ 3G communication for data uploading to client’s back-end server. The sales system is also equipped with VIP registration and loyalty point redemption, VIP points can be checked instantly without other equipment. Moreover, long distance technical support is enabled via MDM which can be used for batch and remote desktop support, thus technician staff can diagnose problem without going to each location.
The total time spend of the whole progress has dropped into a half than before due to the significant reduction of manual data input and consolidation. A few clicks to upload sales & replenishment records make the process easier and faster with less human error. Now, the salesperson can be more focused on customers’ experience instead of spending time on data recording.